Direct email: firstname.lastname@example.org
How will I receive my item? (Downloadable Vs Printing)
Unless if you added printing service, all items are emailed to you as downloadable file/s, therefore no physical item will be shipped to you.
Once purchased, you will receive an email to download your purchased files. Please download them within 1 months. You will also be re-directed back to download link after purchase where you would be able to download directly.
If you purchased our printing service, please allow up to 10 business days to receive your items. If you have not received it within 10 business days please contact us as soon as
possible. We print on cardstock paper using high quality press printing.
Can I edit my file after purchase?
Unfortunately file is not editable once you checkout.
I can’t open the folder, what is ZIP folder?
Compressed zipped folder includes multiple files. We are forced to use Zip folders sometimes due to limit of how many files we can upload per listing.
If you are using windows, please follow this:
Right-click on the ZIP folder.
Choose “Extract All”
Choose a destination where you would like the files to be saved in your computer.
You might be able to go into the folder without having to extract. If this is the case, please take the files out of that folder by copying and pasting the files anywhere else in your computer.
Please use your computer to do this. As long as the files are in ZIP folder, you will only be able to preview the image so option to print will not appear.
Please note that in most cases you are not required to download any software as the compression software is built in most cases.
If you are using Mac OSX, please follow this:
Double click the ZIP folder, and it should extract automatically. If that doesn’t work, hold down the control key and click the ZIP file icon.
Choose “Open With” and then choose “ARCHIVE UTILITY.” This ‘utility’ will extract the ZIP files. Should should find the files in the same folder where you downloaded them.
If you are using iphone, iphone, or other iOS device:
You would need to install an APP from apple store. Popular one that we suggest is “iZip”.
Why can’t I open my download?
If you are opening a PDF file, please ensure you are opening the file using Adobe Acrobat which can be downloaded for free from https://get.adobe.com/reader/.
What payment methods do you accept?
Acceptable payment methods – PAYPAL, Debit and Credit Cards
If you are paying by Debit or Credit card, you can still pay without having a paypal account.
Paypal payment options are:
– Pay with my Paypal account
– Pay with a credit or debit card
Can I use the designs for commercial use?
Unfortunately not, they are for personal use only.
Where can I print the file and what paper should I use?
You can print the file using your home printer or at a printing shops such as Staples, Office Max, Office Depot, Kinkos or if you are from Australia, Officeworks.
As for what paper to use, we recommend using bright white cardstock paper.
If you are thinking of printing on a textured paper, please ensure to use white texture paper for printing please.
When printing, please ensure your printer setting is set to ‘print actual size’.
Where are the answers?
Answer file is included along with your purchased game file